Literally just talked to the rudest, most unhelpful people in my life. I believe the receptionist's name was Cheryl and the tax advisors name was Katherine. I simply called to get an estimate of how much it would be to get my W2's done. I call every year and am always provided with a helpful and easy answer to this simple question. Cheryl was new so I'll cut her some slack but basically told me she had no idea and it depends on what form I have. I asked her if I gave her my information if she would be able to give me a better idea on the cost. She said, "Oh you're a returning customer?" And I told her I was. So she took about 6 minutes to look up my information and then told me I filed my taxes with the office located off Lemay Ferry and to call them. So I asked do prices vary from office to office? She said no. So I asked okay, you have my information can you give me an estimate now? She said all she could see was my name and phone number. So what was the point in wasting 6 minutes looking up my information, which I had given in order to obtain a price, if you cannot give me one? Then the line went silent and Katherine got on the phone. "Is there anything I can help you with?" In the most rude, annoyed voice ever. I asked her the same question. She begins to explain the same thing as Cheryl that it depends and blah blah blah. I asked for an estimate. She replies $128 and up. So what does up mean? $200? $300? Katherine was just so rude and disrespectful to me. I have been a customer for 4 years and due to the way I was treated on the phone by this lady, I have decided I WILL NOT be returning to H & R Block and have decided, instead, to do my taxes online with Turbo Tax. Where you don't have to deal with snappy, aggravated people like Katherine. You lost my business for good! Teach your employees better communication and listening skills and, above all, how to give someone a damn estimate over the phone!!