My experience with Sean was top notch. The entire process was simple, quick, and totally painless. Thanks for making the lending process so easy! I will be recommending Sean at Caliber to anyone I know looking for a new loan or refinance. 10/10

Sean did a fantastic job of taking care of my wife and I. He worked tirelessly to ensure that we would close on time, and we even ended up closing early. He was readily available for questions no matter what time. We will definitely be coming back to Sean the next time we buy a home.

Would highly recommend Sean Carroll to work with. He was very responsive and made our loan approval process very easy. We had a great experience

Back in early August I spoke with a representative of your team, Felipe, on a recorded line. He explicitly told me not to make a payment because I would be bringing that money to the table for closing costs on the refinance. He suggested that as long as things progressed smoothly, we would close in August. At the end of August, I reached out to Felipe after not hearing back from him and was told to make my payment as we would be closing in September. I made my payment and a new month began.I did not hear anything from Felipe or my loan processor, Derrick Dewar all month. Around September 25th, I called Caliber as I had been hounded about making my late payment, and explained my situation. I was informed that there had been no payoff pulled for my account, meaning there was no chance my loan would be closing in September. That day I logged into the app to make my monthly payment as I do every month. Mind you, I have had perfect payment with Caliber for nearly 2 years since the beginning of my loan.I received confirmation 3 days later, on September 28th, that my payment had been received.Fast forward to October 5th, I received a message stating my payment was returned. For some reason, for the first time in the last 12 months, this payment was taken from a different bank account. I signed in to the app, selected make a payment, same as I do every month and have never had an issue.Now here I am, at the end of October, being told that my wife and I do not qualify for the refinance because we have a past 30 day payment on our account.3 months of being pushed aside by your representatives, having the countless emails that I have saved ignored by your representatives, and being lied to by your representatives on recorded lines.I am dumbfounded by the lack of communication and incredibly disheartened. I need you to find a way to get this negative mark off my credit bureau, as through this entire process, the only mistake I have made was following the advice of your employees.

In these times of uncertainty and fog Geoff made everything crystal clear and guided me through the entire process (which for me was incredibly terrifying) with his calm demeanor and patience . I can’t tell you how much I appreciate him for all of his help and hope to have the opportunity to pay him back someday!

Geoffrey Roberts at Caliber home loans is amazing. He made my home buying experience painless. I would definitely recommend Caliber home loans and Geoffrey Roberts

Although we hit a few snags along the way, closing ended up being a smooth, easy process. Definitely recommend!

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