All of the ladies at Security Finance are nice, courteous, and very understanding. They will work with you any way they can. I am VERY grateful to them for having patience with me. I had my ID stolen when my lap top was stolen back in 2016 and even before that. My card was stolen and used. I had to go through A LOT of paperwork and waiting. So I changed financial institutions and then again because of bad reviews and waiting on them to do something which was taking forever, and I had bills to pay. I have taken classes in computerized banking, credit etc. but they gave me some excellent advice. Anyway, Security Finance is Awesome!