Because I made an appointment online for 5pm and I got a email saying 5pm. Then I get a text for 6pm then I got another text for 6:30. When I get there they said my appointment is at 7pm.Don’t file your taxes here. My taxes were rejected because he put my SS # in wrong and it’s been 2 weeks and he still hasn’t fixed it. I have been calling every day and nothing is happening. Don’t go here!!!!