Took me a week to get a response when I first received a big IRS bill from 2016 taxes. Eventually Theresa called me back and emailed me for a few weeks trying to figure it out. Than she just stopped responding. When you call no one answers. Voicemails go unanswered. Emails go unanswered.Theresa and her team are bad at communication, would recommend you avoid them at all costs.Also been informed Theresa has acquired another firm, would also avoid that.