Randy is both inept and inadequate as a business man and an insurance agent. He procrastinates and does NOT communicate to his customers nor is he attentive to their needs until you harass him to get it done. If you are looking for professionalism DO NOT SHOP HERE! He is NOT your guy!! AVOID THIS COMPANY AT ALL COST! HIS INEPTNESS HELPED COST ME MY BUSINESS OF 3 YEARS!