I paid for an overnight package that was guaranteed or your money back. The package was not delivered overnight. I spoke with the USPS on the phone, they opened up an investigation and said they I should go back to the Babylon office to get my refund since the package was not delivered as promised. So I printed out the USPS page from my laptop that showed the package was not delivered, and I brought my original receipt to the Babylon office. I handed all my paperwork to the person at the desk. He went into the backroom, came out several minutes later. He went online and he told me their internet connection was down and I couldn't receive my refund and that I should come back shortly. So I did, after waiting on line again, he said the internet was still down and that was that. Please understand that ALL of his communication was done in a very disrespectful manner and I was clearly just bothering him. I asked if there was anything he could do and he said, no. I asked to see the manager. She very slowly came out and said, 'yeah?' I explained the situation and she said, well we don't have proof this happened. I said I gave him 2 pages from my computer of the proof. I asked him where the pages were, he went into the back office and came out empty handed, then looked in his trash can and said nothing. I asked where the pages were and he said, 'I don't have them." I looked at the manager and she said, nothing. I asked what we can do. She said, 'you can try another day." I said I brought in all the proof and your telling me I have to come back a 3rd time. So I went home , pulled up the USPS website with the full tracking history to show her proof. I went back to that post office WITH MY LAPTOP and I showed her the page. She stated that I could not get a refund because there was no notice of the package being delivered. She refused to give me a refund. I still have no refund after all that documentation and visits. So unacceptable...please know that I have never encountered a more belligerent manager in my life - at one point she asked me to move down...so I moved down to the next empty register, she said, "move more.' This was a terrible experience. Hard to believe? I'm certain there are cameras there in that post office that have all of this documented.