Update: After posting this a "higher up" not located at this branch contacted me. She was incredibly understanding, professional and kind. While I stand with my rating of this location I feel it's important to update that I don't think this location is a good representation of Arvest as a whole after my phone call today and thinking about previous experiences at other locations I've had. I will still look to find a different location but I plan to give Arvest another chance as a whole.I've been with Arvest for 20 years and the only reason I'm still there is because I haven't found time to switch yet. There are many problems but this branch is the worst! I spent over an hour there, over a year ago, signing documents on my accounts to change some things. Six months or so after that it was somehow discovered that I needed to sign them again because they didn't scan properly or something. When I went back I discovered all kinds of wrong things such as my husband's name being spelled incorrectly. Another hour and it was all finally fixed. Saturday, out of the blue, I received a document in the mail that just had a sticky note that said "sign here." My husband, son and mine's SS numbers were on this document. There wasn't a cover letter or explanation. And, my husband's name was spelled wrong! I called but had to leave a message. On the 3rd business day with no call back I again called them. I explained everything I just said here and the woman told me that she'll look thru the stack of papers to try and find the correct paper I signed! What?! My signed paper is laying in a stack somewhere MONTHS after the fact? I really need to find time to choose another bank. I do not recommend this location at all! I hate giving poor reviews publicly to a place I will probably have to deal with again but I feel like it's my duty. There are other branches, I suggest trying one of them.