Allstate has been outstanding on the few claims I have made, all on home owners insurance. They were prompt and very fair. No Complaints. Jeanie Barnhill has always responded quickly to my inquires and requests and has helped me make good decisions.Where I have a problem is in the steady increase in my car insurance. I was paying $1,209 per 6-month period, never had an accident or a ticket. I saw an article in Consumers Reports warning of a steady unfair increase to loyal policy owners and to check out other companies. I did, found GEICO for $525 for 6-months for the same coverage. $1,209 vs $525, that is a no-brainer. Even losing my Allstate discount of $150 per 6-months I am still way ahead going with GEICO. Once I brought this to Allstate’s attention, a new quote of about $750 was provided for a new and improved policy. Why should a loyal customer have to find this out on their own, Allstate should have noticed this and suggested look into changing the current policy.I am giving 4 stars because Allstate has always been quick and fair on claims.