Went there to move some money and they didn’t get it right , took forever and were generally incompetent. It’s very closed off and doesn’t give you a welcoming feeling.

I came in to set up a retirement account. They were friendly, but just set me up at a kiosk and had me fill out paperwork and called a customer service line. I was in hold for a while. I had many unanswered questions and would have appreciated sitting down with someone. Left without setting up an account.

Very professional, I work for UC Berkeley and told me the office for us employees is on Addison near campus, my fault but is really close

Great service, easy to come and talk to them.