I have a real problem not being able to get a hold of customer service in a timely manner. I have two other credit unions, that I never have to wait on hold to talk with. IMVCU customer service is terrible.

The only thing good about this place is the online app and that they are open (for a short time) on saturdays. Not only do they make your balance as confusing as they can, they will charge you a fee if you use more money than you have in your checking, when they just pull it from your savings.

DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You’re all being paid wayyy too much.

I love the service. Very good and friendly staff.

This bank sucks. The bounce bills when there is way more than enough in your account to cover the bill. They rearrange your account so they can bounce something to make money. And when using their bill pay, I had canceled a payment, but they sent it out anyway. They make it impossible to keep track of your Available balance.

The branch manager is extremely helpful and goes above and beyond "call the 800 number" routine of other banks.

Great staff, and open late

Their financial advisers never pick up the phone!!!