They were very responsive, and provided helpful comments and connections! There was a time Denis even responded after 1am in the morning; I was very surprised. You can tell they have sincere passion for what they do and this is more than a job for them.
Called this company and they hung up in my face. It was a very unpleasant experience. The receptionist said that she would be a great help to tell me more about the company. I called and she hung up in my face as soon as I asked about the launch pad.