Abhorrent customer service and draconian transfer/wire rules designed not to protect you, but to protect the bank. Been the owner of a free checking for almost a decade now and have steadily direct deposited money regularly. I moved far away for work on short notice (1100 miles) but needed to send my money with me as a house sale was wired to me AFTER I had to leave and bank refused me to wire to my new account here without me physically being there despite every piece of information they could ever ask for I have in possession and could easily speak for. This is the branch I opened the account at. Branch manager is just as unprofessional and promptly useless as the 1-800 number.Stay FAR away or close your account ASAP. These business practices are unacceptable and unaccommodating. Never in my life has a business caused such an inconvenience that I would have to fly 1100 miles to get MY money