My girlfriend went to deposit cash for me that exceeded $10,000 cash. Much to my dismay, the tellers kept her waiting for over 30 minutes while they questioned her the source of the money. I understand that it is a federal requirement but my girlfriend told me that she felt guilty by the numerous questions asked of her. The person behind the counter was not sure about the procedures that is required. My girlfriend, who comes from a village in Eastern Europe, had to explain to the teller that in certain parts of the world street addresses and numbers are not common. The teller kept on asking her for her house number when one did not exist. The manager even mentioned to the teller that it was taking too long. Fault resolution and customer service is not comparable to other BBVA banks that I have dealt with.