Where do I even begin? I walked in to get a quote during tax time, the ladies up front told me they were really busy, but I could drop off my papers (W-2's, SSC, etc) and come back for an apt. I had used them a year before and had no problems so I figured no worries. When I came back the tax lady (Julie) seemed disorganized and disoriented. She couldn't find papers I provided for our vehicle, couldn't find our papers on taxes paid on our mortgage. Then during my appointment she took two 30-35 minute phone calls about buying some software program instead of finishing up speaking with me. This lady didn't even ask for me to wait in the waiting room. She just kept on talking as if my appointment was of very little importance and as if I wasn't sitting in front of her waiting. Once we finally got an idea on how much I would get on returns I realized it was incredibly lower then last year even after buying a house, child care tax credit, paying extra on taxes etc, and to top it off... she wanted almost 650$ to file my returns. When we were finished my jaw just dropped. I told her I had expected more from the return and the price to file my return was way more then I had anticipated. I told her I was very unhappy with the whole experience and wanted to file with someone else. This woman then asked if I would meet with Nicolas their CPA to review it and discuss this with him, I told her no I was not interested in meeting or coming back. I told her they were charging way to much and I believed they did not account for taxes paid appropriately. She then flat out told me she could not give me my personal information my W-2s, my ID's, and my kids Social security cards until I paid the 650$ fee. Never in my life had I experienced such unprofessional behavior where someone simply refused to give me back my information in attempt to get paid! She then called her boss and went back and fourth we waited for almost two hours to "see what her boss said" where she then lied to her boss saying I "came in off the street" and demanded her to file my taxes? When I specifically did not want her to file anything! I eventually called the police because I kept telling her she could not legally keep my information against my will. I came back into the office and sat in the waiting room and while waiting on the police to show up this lady started to hand me back my papers, told me she would file something against my husband through the military and threatened that my husband could lose his job. I told her that was fine because during this whole debate my daughter started recording her refusing to return my information to me and lying to her boss and now threatening me. I told her I had already called the police and she immediately started rummaging though papers trying to give me everything I had provided and was apologetic. I was able to file my taxes on base for around 300$ and found out they did mess up my taxes but 700-800$. I won't even drive by this place makes me sick to my stomach! Unless you feel like being taken advantage of and disrespected and dealing with the utmost unprofessional behavior I suggest you steer clear of this place! Also I do believe since then the LRAFB has now black listed them.