The bestest best bank ever. They have been amazing when ever we have needed assistance! Dolly, Jennifer, and Eleanor always provide the best customer service! Would give ten stars if I could!

I’ve been banking here for roughly 9-10 years and love it! You can’t get better customer service with any other bank. As soon as I walk in, they know me by first name and always greet me with a smile. They have also waived overdraft fees (about 3) through the years. I had switched from a big bank and can’t believe the difference.

Don’t waste your time banking with these people. I had an account up at the Illinois branch. I walked into this branch and didn’t feel like I was a priority. I am an older gentleman. I felt that because of this they felt they did not have to treat me with respect. I am not the type to write a complaint, but when I feel I was not treated right, I let it be known. These people are worse than Bank of America and Wells Fargo combined. I won’t ever step foot in another Busey in the time I have left on this Earth. My needs are simple, but they made it seem as if I was a problem. I have already contacted the Better Business Bureau and am waiting for a response. I feel that the details of my experience need to be known. They portray themselves as a customer friendly bank and bank that does not treat the elderly differently, but that is not the case. I will be taking my business elsewhere! -Chris Sturm

I am a current Bank America customer. I saw an ad for The Busey Bank and thought why not give them a shot (huge mistake). I walked to The Busey Bank and was not greeted. The woman in the office just looked at me through the curtain and then went back to looking at her computer. I was finally greeted after an awkward minute or two. I told the clerk that I would like to open an account. She told me "all the bankers are busy and you will just have to wait". I took a seat in the waiting section. Another man came in while I waited and the bankers greeted him and helped him out. At this point I was outrage and just walked out.

I have been with Busey for 16 years. They have financed my business, my building, and my home mortgage. I also have 2 checking accounts and 2 savings accounts for my children there. They treat me like family and they will for you too.

Went in to cash a check. Manager told me that I cannot as I did not have my passport with me. Presented my license and credit card but the manager said she would not cash anything for me unless I had another form of photo ID. Avoid at all costs. I advised the account holder and they will be moving to another bank.

Good ,never have a problem.

Provided astoundingly terrible service for my CD account. The woman who helped me was very nice when opening but very rude when I came back for service. I will not be banking with Busey anymore they are nothing more than a small time Wells Fargo. I can not believe I opened anything with them.

I dealt with Busey to cash a check. What a joke! I spoke with the manager. Let me tell you she was very rude and not helpful. Zero stars!

I like Busey Bank. Very friendly & polite

The staff is always courteous and helpful.

Great service :)

Rude manager

Just plain bad felt rushed

Fees and bad service.