I had to call at least 2 times before they would make any changes I needed to make or update my mileage for the drive safe and save discount. I called and asked them to discontinue my renters insurance because I bought a house and moved to a different state. 5 months later I realized I was still paying renters insurance. I called and was told I would be refunded. I received a cancellation notice in the mail, but no refund. I have always had insurance through State Farm. My experiences with other agents and offices has always been great, but I would not recommend this office.