I called the contact center this morning and inquired about doing an international wire transfer. The contact center rep called the capital one Chantilly branch and confirmed that if I at least came before 5 p.m. they could complete the paperwork and the wire would be processed starting the next business dayI entered the branch at 3:45 p.m. today, the asian male teller who looked hungover with no name tag, very rudely told me to come back tomorrow after I had told him I was there to do an international wire transfer.I told him that I had contacted the contact center and they confirmed with the branch that I could come in at least fill out the paperwork and pay the fee today. He went to his supervisor who was another lady who worked there. She approached and again: no name tag or introduction, she just told me that they stop processing any wires after 3 p.m. I again told her that I confirmed with the contact center that I should be at least able to do the wire form in the branch for processing the next business day. She said they don't do it after 3 pm. And refused to do her job.I called the contact center back and spoke with the rep and even his supervisor who both confirmed that this Branch was incorrect in refusing my request.I asked them if they could call the branch and explain to them that they were wrong, but instead told me that they would just pass my concerns along to Senior Management.I don't go to bank branches to fill out complaint forms. I barely go to them at all. But the fact that capital one closed so many branches, I expected the quality of service to increase in the remaining locations. But unfortunately it seems like they closed half their branches and the quality of the in-Branch experience has decreased.so to recap:I was greeted by a non professional-looking teller who was rude. Then approached by a woman with no name tag or introduction, who refused to perform her duties.I would love to hear what excuses these people have for not doing their jobs today, but if I had to guess I would say it's because they're just plain old lazy and stupid.