Never received a call back after almost 2 weeks after leaving multiple messages so decided to stop there Saturday at 10AM. Their own website home page shows they were open 10 to 2. But we got there and door was locked at 10:05 and nobody was there and was closed.Their website "home" tab shows Saturday hours, then under "contact us" tab on their site shows no Saturday hours. So who knows.O well, too late, their loss as we found a new agent on our way home that actually WAS open on Saturday. We now pay half of what Hoey was charging.I was a customer for 40 years(yes 40) and never filed a claim.I guess they want younger clients?