I’ve had the worst experience in dealing with this branch of OneMain Financial, more specifically with Melissa Durham. I have been given the run around for 3 days now and I’ve even had to show up to the branch to attempt to get matters resolved. I’ve done everything that has been asked of me and my husband, and she has been nothing but unprofessional. Firstly, she left early on a Friday, “sick” as I was promised a phone call the same day with a loan decision. Instead, I was forced to call several times in the same day, only to reach the Assistant Manager Ashley, who informed me that Melissa had gone home sick and that I needed to upload several more documents. Additionally, Ashley informed me that I would receive a loan decision by Monday morning the latest. Unfortunately, this was not the case and I found myself again calling the branch back to back until I finally got Melissa on the phone. Her response was, “Hold on sweetie, let me check my notes from Friday”. Now by this time, it was already Monday afternoon and I was then asked to have my husband take more time off of work to speak with her and that she would give me an answer shortly after their conversation. Again, Melissa did not do as she said she would and therefore, I found myself physically in the branch location. Upon approaching the front desk, I mentioned to the woman seated there my name and whom I had been dealing with (Melissa Durham). The woman’s response was simply, “Ok”, in the most unpleasant tone. I then asked if she was Melissa and she responded yes and proceeded to ask me for even more information. I complied with her request and she informed me that I would most likely be approved for an unsecured loan for x.xx amount of dollars, but that she would AGAIN, call me later on in the day with a decision. The excuse this time around, “I have an appointment with the dentist”. Again, I heard nothing by the close of business and today presents the same issue with Melissa. Not to mention, her mockery of my husbands accent. This has truly been a horrible and degrading experience for me. I highly recommend that anyone seeking monetary assistance in the form of a loan, apply elsewhere.

OneMain is constantly harassing me with physical mail. I have mailed their corporate office the appropriate information to stop spamming me, but they still are.

They lure you into the highest interest on your loan. One Main objective is to help themselves.

Everything was done in a timely and efficient manner very professional thank you guys job well done

The loan process is easy and the people there are real friendly and helpful in making sure you get the money you need right away.

Awesome service and stress free , thank you!!

Cool place with friendly people!