I worked with Krystal Stearns at this location, and it was a terrible experience. I shouldn’t even say I worked with her. She ignored me and occasionally responded to my emails for 3 months. I have an email chain going back to June 2020 which is basically me asking over and over what the status of my application was. I was tired of being ignored and I was ready to go with someone else and started the refinance process with another bank. Then her assistant, Andrew, called and convinced me to continue to work with the two of them. (I bought my house with her and was refinancing and wanted to use a bank I was familiar with). I promptly responded to their emails and phone calls asking for more information. I wouldn’t sign paperwork that was incorrect and was told it was fine and they can’t change the information on it until I signed it. I spoke to another mortgage specialist and was told that was not true and I should absolutely not sign anything that has incorrect information on it. Also, I was told by Krystal and Andrew that my husband couldn’t be on the loan because he was unemployed and was told by another specialist that was also incorrect. When suddenly the paperwork I wouldn’t electronically sign came through in an email as signed, I sent Krystal an email asking about it and saying I was planning on going with another bank. She had the nerve to tell me I was wrong, that it was not electronically signed (even though after I read her email I immediately went back to the document center and it clearly said it was electronically signed by me 10/22/2020) and that she tried to work with me for 3 months and I wouldn’t do my part so she was glad to cancel the loan. I felt tempted to forward the email chain to her of me begging her for help, but decided she isn’t worth it. I don’t want someone else to go through the same disappointment as I did. She is very unprofessional and was downright rude (and wrong) to blame me for her not doing her job.