This is a story not about why I’m not currently a Bank of America customer, but why Bank of America will never even be an option for me in the future.I receive child support enforced through the state of Maryland. It goes on to a “epic” card which is basically a prepaid credit card. In order to get cash I have to go in person to a teller (I could transfer it, but the cash pay card site is just atrocious).My card broke as I pulled it from my wallet. The lady shrugged and said she couldn’t help me. I asked her for tape, I could (and ultimately did) tape it back together.Her response “are you a Bank of America customer” to which I responded not anymore. I already knew where this was going.She gets me tape, I tape it together and ask her to swipe it now.She swiped the card slow and at an angle. No card works the way she was swiping it. Were I paranoid I’d swear she was deliberately swiping it wrong. I asked her to humor me and just swipe it normally and she said “I can’t the tape is in the way.”This woman was deliberately swiping my card incorrectly and refusing to help me because I’m not a Bank of America customer, yet Bank of America is the servicer/provider for this card.So I drive across Columbia to another Bank of America. Walk in, do my thing, ask for my money, the guy swipes the card without issue and boom it works. What a surprise.This location I’ve always had issues with. Generally unhelpful, I have more success getting information out of my 10 year old then I do these tellers.I closed my account with Bank of America years ago because of similar reasons. Do yourself a favor, get a local bank or credit union and don’t give this company your money.