Drove from LaGrange to Columbus..online hours say open 10:00am on Sat. Well we called left a message to find out if they were going to open this day. NO RESPONSE!!!!So we sat there till 10:45. No one showed up at so we called the numbeapptr on our last yr folder and message said to make an appointment. Didnt know we had to make an appointment. So we are done with them. Repeated customers are apparently not important enough to be notified of the change.