It was horrible. The woman didnt evenknow how to read a w2 had no clue what I meant when I said import my w2. I had to literally repeat everything 3 times just for her to still type it wrong after redoing it all myself she told me the system went down. I got so frustrated after waiting over 45 mins after my appointment time. And then taking another hour to basically do her job I left . I decided to do it myself like every year on freetaxusa and I was done in 15 mins for free smh the need to hire a more competent individual