We applied for a house loan and they ran his credit ten times and has dropped his score over 100 points!!! Now there is absolutely no way we can get one in the near future and we were so close. Highly upset with this situation

My go to US bank location. always super friendly, even if i mess up on my deposit checks they always help me out and do it correctly. i have a light personal connection with some employees so i’m always happy to see them when i go.

Fantastic customer service, very friendly. They answered every question I had, and made my trip quick and easy.

Earlier this week I had a charge come out of my account that I didn’t authorize through Apple and it ended up making my account negative. Called Apple and said they would refund it. I called US Bank in Kroger of Delaware just to let them know and to see if they could stop the overdraft fee from going as well and all the gentlemen I talked to were very helpful and very sweet and understanding and told me to call back when the refund from Apple came in. So I called US Bank again and told them the money was back and the manager there told me I needed to call Apple support and have them refund the overdraft fee (already that didn’t make any sense bc apple doesn’t issue over draft fees) so I call Apple anyways and they said to me exactly what I was thinking that they aren’t able to do that bc they didn’t take that charge out of my account. I call US Bank, yet again, and told them what apple told me. I received Katie, the MANAGER at the location in the Delaware Kroger. Immediately from the start she was rude, interrupting me/wouldn’t let me say anything, scoffing, and laughing at me as I was talking to her from this whole process. She told me she could only refund me PART of the money. When I asked why she kept a saying it was my fault and kept referring it back to me and what I was doing. When I told her that I was told I’d get it refunded back to me once the money hit my account she was quick to refund all $36. Why she didn’t do this in the first place is beyond me. I hope I never have to deal with her again.

Great location! Awesome customer service!

Ok