Called in at 10 am to see if I can come in the afternoon to set up a new account. I was advised that there lobby is open and have multiple employees helping and any wait would be short. Arrived at 2:30pm and was stopped at the door and asked to give them my name and phone number. After giving them my information I was told they will call me when they have availability.After waiting 45 in parking lot and not knowing how much longer I left to pick up kids from school.After a little over an hour they finally contact me. Since I was busy I advised them that I would call them back when I have the availability.There staff needs to get on the same page.

I used to really enjoy this bank. I’ve preferred to use smaller banks because of the service level and they don’t seem to hound you with phone calls or try and break your back with fees. That being said, I don’t know what happened here but I don’t get the same level of service anymore. I’ll be taking my business elsewhere!

They’re very nice. All my question were answered, the bank even has events for your little ones too.

A very helpful, patient, pleasant group of ladies.