Very rude loan agent. The audacity to call a client a liar and fraud.The manager didn’t even call back to apologize.Disgusted.

Wow, absolutely horrible customer service. I came by today to look at opening an account, my wife was supposed to meet me there, so I parked and waited for her (decided to eat some soup). No less than 30 seconds, an employee comes up and says I can’t park there, it’s for customers only (he parked next to me in customer spot). I explain I’m waiting for my wife and think we’re good. 2 min later, another employee comes out and takes a picture of my license plate! I go inside, use the ATM, and complain/confront the lady snapping pics, then return to my car to continue waiting for my wife, who doesn’t have her phone, so I can’t even call her to go somewhere else. I even pulled out of the spot and double parked in front of the Employee, and then the manager comes out. Talk about harassment, all because I was waiting for my wife to open an account and they didn’t believe me for some reason. Well, based off that. I’ll never be a first citizens customer if they allow employees to harass customers like that.I never usually post reviews, that’s how upset their employees treatment of me made me. If this is your bank, feel free to contact me via this review.

As a veteran of the United States Navy I find your customer service rude and insulting. Entered bank for fair exchange Twenty dollar bill for Twenty dollars in quarters. Never asked if account holder? Am told this is not normal part of job & usually you must be account holder? Fear of fraud? You are a bank, no where is stated must be account holder for service? What if I was potential account holder? Fraud, you have insurance & I am sure your employees expertise at there job they can tell or ask for verification. You are a bank, so much for customer service and showing true colors of only protecting greedy self interest in projection negativity, welcome to the new age old capitalistic rhetoric of poor public relations of customer is always first. Terrible business practice/procedures

Walking into this bank is so uncomfortable, the staff is so rude, the looks you get from staff is beyond me!!! how do they have a job in the customer service industry?? Very disappointed, never again will I do business here.

Great bank to stash your dinero. No fee checking account.