Zero star! You would get better customer service, more access to your money and better interest keeping your cash under your mattress.I’ve banked with over 13 banks in the last decade and this is by far the worst one. Don’t walk away, run. Close your account or don’t open one, choose another bank. Frost bank is excellent

Better than Irving branch.

They shorted my parents 100 dollars. My parents had to drive all the way back and were given the money upon realization that the clerk made a mistake. No apology was offered to my family for this error. This is hard earned money and the bank could careless.