Update: after this review the manager of the fajardo branch reached out to us personally. He was abke to provide the help we needed within one hour. This help that every ither person we were able to contact through the website or main customer service number assured us would take between 1 week and 30 days to complete. If we were even able to have somebody answer our calls. So to clarify if you need anything done reach out to local branches as they seem to actually care about customer service. Do not waste time or effort contacting oriental corporate customer service for anything as they do not care about you and do not want to do their job.Original review: Not this branch in particular but Oriental in general is a horrible bank and extremely unprofessional. We have been given false information, had service representatives lie about there names when helping us, lie about processing service requests and outright hang up on us. Find any other bank possible for a mortgage. If 0 or negative stars were and option it would be what they deserve. My scotia bank purge the terrible customer service reps and save the good ones would be the only reason to consider Oriental in the future.
Este Banco es una pesadilla, jamás se compara a Scotiabank. El personal es horrible, son secos y mal educados. Me largo de este banco a otro. Una vez saque 3000 dolares y mi esposa los contó luego que salimos del auto banco y para nuestra sorpresa la clerk nos dio 1200 dólares, cuando fui a reclamar cuadraron y efectivamente me faltaba muchísimo dinero. Me dieron el restante que faltaba y ni se excusaron. El Oriental de fajardo es horribleeeee. No se lo recomiendo a NADIE.
- Address:150 Puerto Rico #3, Fajardo, 00738, Puerto Rico
- Site:https://orientalbank.com/
- Phone:+1 787-860-5959
- Financial institution
- ATM
- Bank
- Monday:9am–5pm
- Tuesday:9am–5pm
- Wednesday:9am–5pm
- Thursday:9am–5pm
- Friday:9am–5pm
- Saturday:9am–2pm
- Sunday:Closed
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