I have been banking with 1st Bergen Federal Credit Union for 3+ years. I am not going to lie when Carolin Lopez was Branch Manager everything got done in a timely fashion. Although, the staff is nice. I just felt it was much more organized when she was around. It’s always a waiting game now, it’s frustrating. Just the service isn’t the same seems laid back now. I do not like that.

I tried to like this credit union. They have so many limitations such as mobile deposit and transfer between accounts. The icebreaker for me was their ATM machine declined withdrawals (to which I had enough funds) causing me overdraft fees. When I contacted them, their response was they DO NOT manage the machine and are not responsible for the glitch. They would not refund my fees. So long. Let me know when you all step into the new decade

I was first introduced at a military stand downfrom the time I joined the credit unionThey had a family Atmosphere I would recommend to anybody to join this credit union especially military veterans.

Very respectable & nice people. I never had a problem with anyone. Other banks need to stop by and see the HIGH QUALITY of service this Credit Union gives.

I am not sure where all the positive ratings came from. My experience with them was awful! I never received my debit card. Customer service is awful! They are not helpful at all! No one ever calls you back and their website is very mediocre! So I spoke with a representative online... I said I’ve never had to leave messages at a banking institution.. He said it’s because we were busy or helping other customers! Then he said we never check those messages! I was like what’s the point of having a voicemail. Mind you this is an employee telling me this... very unprofessional. Both employees I encountered were not helpful at all!!!!

Great management at First Bergen Federal Credit Union, you are treated first class banker. Thank you! Continue with your great work to the community at large.

You are treated like family. Professional, helpful, and friendly. Great saving account options!

Such a wonderful and amazing credit union. Very professional staff and friendly.

Amazing Bank, very friendly. Would bank again.

Friendly staff and no charge for ATM usage ever and you can open account with $5 open on Saturdays and close account with no fees.

Good bank, good people