Vanessa Thorton, the branch manager, was a big help for me and my husband. Other banks, as soon as we walked in, they immediately filled out applications and put hard pulls on my credit. This was not the case at Lendmark. First, Ms. Thorton got my information and explained everything thoroughly. She advised us on banking and loans and was very straightforward and honest. I do not know much about credit and loans, she explained everything is a very professional way before trying to proceed with paperwork. Great customer service!