Knowledgeable and courteous, great help when I had to send bank wires, and move large sums of money, or setting up new accounts.

Horrible customer service went to the branch 3 employees sitting laughing and giggling for 10 minutes while am sitting on the waiting area waiting for their help,,once they decided to help me ,,,they made every effort to push me away and claim that my business can’t be done on the branch , I demanded them to call 1-800 suntrust number to prove my point, they force her to finish my business and told her that my business can be done on the branch easily ,,,I been a customer for a long time ,,I closed most if my accounts and moved to Bank of America,, shame on u suntrust hopewell staff ,,you guys are failures and don’t deserve to run a bank neither u earn ur salaries ,,,,