Direct Auto Insurance
1004 Jordan Ln NW Suite 1, Huntsville, AL 35816, United States
Review №1

Tycheria Conley was excellent & and very good customer service skills. Thank you!! I would highly recommend this auto insurance company.You guys are awesome

Review №2

Although I did my business by phone, I had a great experience with agent Donnie Key. He was very kind, professional and very helpful. I could not have asked for a better customer service experience. I would recommend Direct Auto Insurance to my friends and family. Thanks Donnie!!

Review №3

Donnie was awesome he got me set up and ready to go in no time. Thanks again so much Donnie for your time very friendly and made it an over all painless trip and even got me set up with life insurance. Look forward to seeing him again.

Review №4

The agent Gerald Jackson was AMAZING on the phone. I was looking for a good and reasonable price for coverage on my vehicle. He provided me with best deal and coverage. I am very happy with my insurance plan.Thank you Direct Auto and Thank you Gerald.

Review №5

Had a great experience with agent Hollis Jolly today in Huntsville, Al. He was very polite in helping me with my unique situation. Very professional and enthusiastic in finding a solution. He was simply great and deserves a raise!

Review №6

Quick easy process to get insured, just wasnt cheap for me, 245 down with 140 a month for liability

Review №7

Could be a little cheaper....the girl sold me the insurance was very nice.

Review №8

Laci-was wonderful on the phone!!! She resolved this issue that i had been working on for some extended days. She did not make excuses. She found an immediate my policy issue fixed and smiled the whole time while doing so! They say your phone presence can be felt just as well as your physical presence! I could "see" her smile through her tone of voice! She is the true emblem of what customer service should be everytime!!! Thanks so much Laci...spread that cheer throughout the office :-)

Review №9

Have no words for this insurance company stay away

Review №10

The insurance agent was nice (the two stars), however the roadside assistance is HORRIBLE. After my car broke down on the highway, I contacted them for assistance and they never came. I ended up using my AAA.

Review №11

Great pricing love the ladies and Richard in the office

Review №12

The customer service was great

Review №13

The problem is, the cost of auto insurance is a good deal BUT you can not just purchase auto insurance you are Required to also buy a life insurance policy at the same time. And at the time I was a little younger but it wasn't exactly cheap life insurance. It was $55.°° for a $10,000 policy on me and it was higher for my husband because he was 3 years older and if anyone else has to be on the vehicle policy they to have to buy the life insurance policy. So though the people who work here are all very nice and good personality your going to pay more because of the required life insurance policies you're going to have to buy.

Review №14

I was hit by someone who was the policyholder with Direct Auto Insurance. It took me two months to get things kind of resolved. Their claims department SUCKS. They were not forthcoming with information AT ALL, and they were completely unhelpful, and they shorted me $500 because they withheld information and hustled me around. Not a fan at all.

Review №15

They were very helpful and the whole process of getting my insurance went by really quickly. All in all a great experience!

Review №16


Review №17

Ms. Krisitie was very polite and and oh so helpful! I was very pleased with her customer service! She completely made my day. I would recommend her to anyone. She has my business forever. And I’m an hour away from her office so that should speak volumes!!!

Review №18

Very well pleased with the attitude and professionalism presented by my agent, Richard Salazar.. Friendly, patient, and helpful service!!

Review №19

I had a wonderful experience and look forward to long term business with you

Review №20

Refused any refund after cancelled policy after only a week because I found one less than half of what they wanted.

Review №21

Did the best the could 2 get me all the discounts

Review №22

April was amazing a d helped me in every way she possibly could.

Review №23

Mrs.Christy and Mrs.Julia are awesome,They always make me smile and know that they are their to answer any questions I may have,They are both heaven sent,As long as they are their I will continue to do business with direct

Review №24

The agent that helped us was so great we always choose direct ....they are helpful friendly and work with you ...

Review №25

I've been with direct for over 5 years. They have been a great insurance in the past. I love the people at the local office. Christy is super. Recently I had a 13 dollar charge added because I live with my mother whom I take care of that is bedridden and on hospice whom has on been on her porch 1 time in 2 years and outside 2 times in 2 years. She doesn't even ride in the car. Gave up driving 5 years sgo. They are charging me for her. I dispute it but pay it. Thinking about switching to Bellamy state farm. Local agent tried to get charges dropped but no luck.

Review №26

Very kind, helpful, and quick to return calls, or E-mails. Price is the best I found, and believe me I called ALOT of places.

Review №27

The people were very friendly and helpful!

Review №28

Very FRIENDLY. LOVE KRISTIE. She is patient and goes above and beyond to help you!

Review №29

Canceled my policy after one day and they wouldn’t give me any of my 500$ deposit back.

Review №30

The phone is the greatest way to go.It was easy and efficient.

Review №31

I was hit with someone with Direct Auto Insurance.Terrible to deal with their claims department. Took me 4 months to get paid when I got hit.... They came up with every excuse in the book and only paid me about half the value my car was worth.Left me without a car to drive for 4 months and wouldn't get a rental car even though their insured party was at fault.

Review №32

The most economical insurance company I have found plus you get a life insurance policy with your car insurance and totally at less than any other auto insurance policy anywhere that I've found. Fast customer service and they always remember who I am.

Review №33

This company is a joke do not deal with them, Kanei Jones, Rusty, jerome garrett and jeremy house very poor customer service and very very uneducated. It wasn't the fact the it took 3 1/2 weeks to get the vehicle back, but the level of customer service from everyone and the smart/ignorant remarks. A manager did call but we called him over a week and half ago to complain on Kanei because Jerome is her direct report we left him 3 messages and he only called back yesterday because of the complaint that was emailed. He did apologize twice as he tried to defend her, but I shut it down. I did enjoy the fact that it was a forced apology because regardless it is his job. So once again, the level of service is HORRIBLE. You do not have to respond again as I am satisfied with the forced apology.

Review №34

Always good service.

Review №35

I love this place! Best agents in town.

Review №36

Good company to deal with

Review №37

A comfortable environment, very professional

Review №38

Very friendly, efficient service.

Review №39

High rates

2 Photos
4.1 Rating
  • Address:1004 Jordan Ln NW Suite 1, Huntsville, AL 35816, United States
  • Site:
  • Phone:+1 256-852-4234
  • Auto insurance agency
  • Insurance agency
  • Life insurance agency
  • Motorcycle insurance agency
Working hours
  • Monday:10am–4pm
  • Tuesday:Closed
  • Wednesday:9:30am–6pm
  • Thursday:9:30am–6pm
  • Friday:9:30am–6pm
  • Saturday:9:30am–6pm
  • Sunday:9:30am–6pm
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