Unbelievable customer service. Markey, the employment manager gave me his personal cell phone number and told me to give him a call anytime I needed, (morning, day, or night). Memorial weekend I was having issues with my terminal. I called Markey (on his day off) and he immediately came to my restaurant to evaluate the situation. He put his personal and family time on hold to ensure I wouldn’t lose revenue, and have to deal with frustrated customers that came to eat that didn’t have cash with them. Markey then proceeded to go back to the office and get me a new terminal and come back to my restaurant to resolve the issue. On top of having mgmt. come to my location to rectify issues, the call center is operated just as smooth. JD Rios always goes above and beyond to answer any questions I ever have. I’m not a tech savvy person by any means, and JD is always very patient taking his time to thoroughly walk me through any troubleshooting with the terminal. Technology will always have its hiccups, but when you’re with a company that has management willing to come solve problems on their personal days, and people like JD who take the time to address questions you have that’s the differential between Wholesale Payments and other merchant services I’ve been with. I’ve been a satisfied customer for four years. I recommend anyone who is frustrated with their merchant service company to switch to Wholesale Payments.

BAD BUSINESS !When I canceled my service and called to get information to send back my equipment I was told I would be free and clear with no amount due. After shipping the equipment back I got calls from oxygen recovery group a collection debt agency for a balance that was forwarded to them.My account manager in Cleveland Ohio and also the one in Lubbock both lied to me and when I reach back to them time after time nothing is done.

Run far away. They take your money and then give you the run around.

Great company! Highly recommend.

Rip off. Stay away