Incredibly poor customer service.
CC5 was very dishonest with me about an IRA cd. They rolled it over at 1/8 of what the going rate was for another cd a month shorter. This is what they do with "captured" customers. Charged fee for this dishonesty, and they tried to return the IRA cd money to me not as an IRA. This would have cost me thousands in taxes after the many hundreds CC5 had already cheated me out of. I hoped local banks were more honest than big chain banks. I was very wrong about that with CC5.
Great customer service and mortgage professionals.