You Ned to correct the open time I was at 8am at the door and the people working there was sorry we don’t open till 9 am

Came here to open an account, sat for about 20 minutes waiting to be helped. Decided to stand in line to see if I can get some assistance. While standing in line a young lady sat where I was just sitting , and was helped immediately. So I decided to sit down again, same lady walked by me twice , not once asking if I need assistance. Guess I was the wrong the color.