When I walk into the branch I am warmly welcomed. They have taken time to explain any banking questions I have questions about. I even had trouble with another bank losing paperwork from an IRA check I had written for BMO and BMO called the other bank and figured out how to solve the problem. They treat you like a person not a number.
Extremely nice staff, they always remember my name.
Never do business with these scum. Fees out the waaazooo! Never again