I went to this office today and had an appointment with Dan. As with the first reviewer, I arrived for my appointment on time and needed to wait 15 or 20 minutes while Dan finished a call that was in progress when I arrived. It happens. As a professional myself, I understand that these things happen. Making a client wait is not an intentional thing. I was not the least bit put off and my initial meeting with Dan went far better than I expected; I walked away feeling more knowledgeable that I was when I walked in. I look forward to working with Dan.

I have used this H&R Block office for the past 3 years with good results before Renee retired. Following her retirement, I was assigned to Dan and made an appointment. On the day of my appointment, I arrived 5 minutes early and waited 30 minutes past my appointment time. I found out later that Dan had taken someone in for an unscheduled meeting before me and was running late. I understand this is the height of the filing season and appointments are backed up a bit. But after a 30-minute wait, at no time did my advisor merely take a quick minute or two to go to the waiting area, perhaps apologize for running late, and tell me how much longer he may be. If he had said he would be finished shortly, I would have stuck around. But for all I knew he could have taken another 30 minutes to an hour and I elected to leave and find another tax preparer who was a bit more considerate.