RUN. Had a 'free consulting' call with this company, which quickly became a sales pitch. Obviously I wanted time to think about things and talk about it with my husband, so the agent told me to "discuss it now', while he went to check on the computer for something.We figured we'd give it a shot, since we are in a bit of a time crunch. The salesman was very happy. Then I noticed all the reviews. He wrote them off as Yelp conspiracies, despite the fact that I wasn't even looking at reviews on Yelp. Five minutes after hanging up, I began to regret saying yes, and called back to cancel and take more time to think about it.The salesman first argued with me, saying how he proved to me that the services were good, and how it shouldn't be a big decision since he showed me so much, and that I should really have a meeting with one of their accountants. I kept saying, "I need to make wise decisions and to do that I need to take my time." Every time he would argue. Then he began guilt-tripping me, saying, "I feel like I haven't done my job right, and I've failed you". Eventually I convinced him to cancel the charge. I even got an email saying it had been processed.A week later, a charge for $1800 shows up on my credit card. I get a call from another man from 1800Accountant, from the billing department. I tell him I want a refund. He begins to ARGUE WITH ME TOO, and use fear tactics, saying "Well you don't have much time before the end of the year, we'd really like to be able to help you", blah blah blah. Eventually, during one of his speeches, I said I DON'T CARE, REFUND ME. He said, "Okay, I'll do it, because that's what I said I'd do." As if he was doing me some favor. I have yet to see if the refund will be provided. Either way, I am horrified by the tone of both representatives I spoke with, and the way they hounded me each time. Disgusting. I have never experienced anything like this. I have since met with some wonderful local CPAs who will be handling our taxes, and couldn't be happier. Do the same.