Every step of my account setup has taken way longer than it should. The gentleman I called in advance to make sure I had every document made me come back in person multiple times. He did not know what was required. I then got billed $5 for not setting up electronic statement which I made clear I had setup but never was apparently. This bank works very old school and explains why the fees are so cheap - because they have poor systems and customer service.

Always polite and helpful. very responsive to our small business needs.

Stood for 10 minutes while two works were shooting the breeze with a customer. Finally the customer noticed me and apologized. Terrible customer service

Fast and easy