Baker is the worst insurance agent I've ever had to deal with. I had my first ever at fault accident while insured with him. I discovered that my premium had went up to a rate that would have resulted in me paying back what they paid out several times over. I tried contacting Baker to resolve this issue several times but kept getting dodged. Selling insurance policies and then not holding up to your SLA's is not a sustainable business model, nor is it ethical. When Allstate says you're in good hands, it's certainly not those of Baker's they're talking about.