HORRIBLE BANK. We had a mortgage with them from 2016-2019 and I have never experienced more issues ever. This was our 5th mortgage and coincidentally we never had one issue with any other mortgage company prior. You can only pay the mortgage via a check that is sent in the mail and again coincidentally the mail was “lost” and blamed on USPS multiple times. The VP and the president, among other employees, were absolutely no help on MULTIPLE occasions. The 3 years we used them I have 127 EMAILS that I sent to them for all the issues and mistakes. One of the months they claimed they never received the check (which was a common occurrence) so I mailed another one. They cashed them both within 3 days of each other after the other “was lost in the mail.” I spent $500 in check cancellation fees over the 3 years. We lived about 2 hours + from the bank so dropping off a check was not convenient each month. The list goes on. We PRAYED our mortgage would get sold to another company but didn’t. Then to top it off they reported to the credit bureaus for late payments when neither of us EVER had a late payment on our credit and we each had credit scores in the mid to high 700’s. We only chose them bc they offered a construction to permanent loan but we regret ever giving them business. RUN AWAY from this bank!

All the employees there at the Pasadena branch are very helpful and nice! My favorite bank ever. Always professional and they always get what I need done before I tell them I need it!

Danica was so kind helping me set up the account after my Mothers passing.