My fiance is tax-illiterate and has never done his own filing before. He goes to them year-after-year to do his filing until last year when I decided to tag along when he went there to do his taxes. I was very put off by their services. They see their customers one after another, and complete the taxes on the spot without checking the returns. When I went home and looked through what the tax accountant has completed, I noticed spelling mistakes in the name, and she did not take a deduction where she was supposed to take! The worst part is, when we went back to her and asked to file an amended return, she charged us $50 for the amended filing. We questioned why we had to pay since it's not our mistake. She said that we had to pay for the paper and printing charges. How atrocious is this?!?! We are never going back there! There are better CPAs out there than them.