I have been using this Suntrust ATM for a while now to make deposits every now and then outside. It also has a convenient drive through available.Today, I went inside and was nicely greeted by the tellers and Lajuan, who asked if I needed any assistance. Lajuan listened to my needs patiently and was very helpful in getting everything straightened out.The Cabin John Suntrust is a great branch!
Went to this branch twice and experienced the worst customer service by 2 of their employees one named lajuan but this most recent one is the last straw. I went there on 3/27/18 and was waiting to speak with a manager in regards to my account my card had been fraudulenty charged more than 2k on a card that Suntrust fraud department told me to destroy and that they supposedly blocked from making purchases. I told the teller the reason for my visit she told me to have a seat while she got the manager. While waiting Lajuan approached me and asked why I was there. I explained to him that I needed to get my money that was deposited into that account over the weekend out he proceeded to tell me that their was nothin the manager could do for me and I was basically wasting my time and that they were closed so I actually needed to leave. So I then asked if I could please just speak with the manager since I waited and was not informed she was on a call, he then reminded me that It was 5:00pm they were closed and I needed to come back tomorrow. he completely disregarded the fact that the previous rep told me to sit and wait which I did but no one ever told me that the manager didn’t even have 5 mins to spare with me after waiting 15-20 mins to speak with her/him. I asked for the corporate office number or email to which he replied that I should just google it!! I mean Suntrust completely screwed up my account and no one even took a second to think of the customer they messed up in the middle of this. Your employees should really go through customer service training. I’ve since closed my accounts and am now with navy federal. Suntrust you have lost a customer forever and I will tell everyone I know stay away from Suntrust!!!!
Worst ATM machine. ATM rejected when I insert check. I need to try many times.
- Address:7969 Tuckerman Ln, Potomac, MD 20854, United States
- Site:https://www.suntrust.com/
- Phone:+1 301-354-9824
- ATM
- Bank
- Financial consultant
- Financial institution
- Insurance agency
- Investment bank
- Life insurance agency
- Loan agency
- Mortgage lender
- Savings bank
- Monday:9am–5pm
- Tuesday:9am–5pm
- Wednesday:9am–5pm
- Thursday:9am–5pm
- Friday:9am–6pm
- Saturday:Closed
- Sunday:Closed
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