Alsop & Associates Insurance Agency Allstate Insurance
9155 Archibald Ave ste h, Rancho Cucamonga, CA 91730, United States
Review №1

We had issues about my price at first, but we came to an amicable agreement. Without any lapse in coverage. I was impressed with their professionalism!

Review №2

The staff is always friendly and personable. They are always eager to accommodate you!

Review №3

I DO NOT recommend this insurance company for anything. They lack effective communication between their departments, don't maintain their records straight and don't listen or care about their client's needs and concerns. They lack heart and compassion.In the 43 years that i have been driving, I have NEVER had a ticket, and the accidents that I've had, have NOT been my fault. I am retired from a work injury and am now disabled. I'm on a fixed income and get payed once a month. My payment is withdrawn the third week of the month when funds in account are low as it is, as my pension is not much.Last week, ....not only did they withdraw my payment of $121 ......they withdrew $170 plus..... Since my policy was rewritten, in December, accounting apparently wasn't notified. I really needed those extra $49 this week for food since I budget down to the penny. I called this office with my concern and had to call them back the following day because they failed to return my call with an answer or solution. I asked if they could return the extra money they withdrew because i needed money for food for the week, and I was told that would be impossible. I don't even have enough to buy Top Ramen from the 99 Cent store!!!Get this!!!!! My payment is $121 a month.....they withdrew $170....a difference of $49....I was informed that since there was a mistake with my withdrawl, all they're going to charge me is $103 next month.....NOW...I'm no mathematical genius, but wouldn't the $103 plus the extra $49 that was taken add up to $152???....... Why would I pay $152 when my payment is $121?? That's a difference of $31.....Why would I want to pay. an extra $31 on a monthly policy of $121? Who makes up these rules? Obviously this company needs lessons in honesty and better business practices!! Not to mention math skills!!!!I DO NOT RECOMMEND THIS COMPANY AT ALL!!!!..... NOT ANYMORE.....I'M CANCELING THIS POLICY AS SOON AS I RECEIVE MY PENSION CHECK. I got a better deal with another insurance company. Better coverage, plus roadside assistance, rental car, and a much better rate. I'll be starting with them this Friday.Ha!!!! To think I went to high school with the owner!!!! LOL!!!! You'd think I'd get better service.UPDATE......March 11,2020I received a refund of $22 today. They withdrew $170 for one months insurance. I cancelled my policy after one and a half weeks, AND ALL I GOT BACK WAS $22 !!!!!THAT WAS AN EXPENSIVE ONE AND A HALF WEEKS WORTH OF INSURANCE!!!!SO GLAD I'M RID OF THIS COMPANY. NOTHING BUT THIEVES!!!!!DO YOURSELVES A FAVOR AND AVOID THEM!!!

Review №4

Insurance is not something most people care much to deal with myself included but I wanted to take a moment to say thank you to Allstate, particularly my agent Tina Rivas. She is always extremely helpful with any questions I have and quick to respond. Upon renewal she always provides me with multiple options and is able to provide information to the benefits of each so I feel like I've made the decision best to suit my needs. Thanks again!

Review №5

We've always had wonderful experiences working with Alsop & Associates. Danielle Self usually helps with all our policies, and she is incredible.

Review №6

Had Allstate for many years. A few years ago ago I submitted a claim and pleased to tell you that they were very helpful. If you're seeking information on coverage...give them an opportunity to do business with you.

Review №7

Misty Torrez is the best agent. She goes above and beyond for her clients. I have referred several people to her and they have always been extremely happy as well. She has always been willing to give me great advice on insurance questions. She gives you the best rates and does everything she can to save you money. I will continue to use Misty and am so happy to have found her.

Review №8

This Allstate office is a 5 star operation. The customer service is exceptional good. I’ve been with Allstate for over 20 years. This Alsop company is the best. I have multiple houses and vehicles and they are all with Allstate. I also have earthquake insurance too. See Dylan. He will help you out with your insurance needs.

Review №9

The Alsop Agency staff treats their customers like family. Easy to reach, easy to talk to and their rates are easy on the pocketbook. Questions are answered in a timely manner.

Review №10

Tina Rivas is truly the most genuine insurance agent that I’ve ever had. She bundled my car and renter’s insurance in order to ensure I had a better deal than in the past. If I ever have any questions about my plan then she, without hesitation will answer them thoroughly. If ever in need of someone as amazing as her as an insurance agent then give her a call!!

Review №11

Very low direct contact with the customer. I made a request three months ago and up to date has not been responded. Basically I don’t have tickets and car claims two years ago and the monthly payment continues being the same.

Review №12

They always respond quickly to my concerns and are very kind and personable. I highly recommend this company. In fact, if asked, I refer them up here in Lake Arrowhead!!

Review №13

Always ready to explore how to contain costs. Very serviceable and friendly.

Review №14

This branch has been very professional when providing my insurance needs. The staff is phenomenal and they get things done in a timely manner. There is an agent by the name of Misty that is a total rockstar. She thrives in the meaning of customer service!

Review №15

Customer service is outstanding. I called to add my new husband to my policy and was able to receive additions to my policy for almost nothing and received a discount! Would highly recommend!

Review №16

Have been with Allstate over 20 years for auto, home and earthquake. We recently asked Dylan to review our auto policies, and he was able to save us some money. He was competent and resourceful. We have referred several friends to speak to Dylan at Alsop & Assoc.

Review №17

This agency is ALWAYS providing excellent service!

Review №18

I have never been happier with an insurance agent and company. Tina Rivas is amazing at what she does and really has the customer best interest at heart. She helped me bundle and save money on my auto, home and life.

Review №19

In late October, I decided to change my auto insurance to Allstate. My Agent is Danielle Self. Working together with Danielle was easy, and flawless. Danielle made it easy for me to choose my coverage and needs for my new policy. The coverage I currently have is much better than my previous insurance and I save $50 a month. Allstate has been very professional and has followed up with me as I settled into my new policy. I am very happy that I made the change and am proud to know that I am in good hands with Allstate! Thank you Danielle!

Review №20

Getting the right coverage at the right price and walking out feeling like you made an informed decision is short of what I felt after Maria help me set up our auto and accidental insurance. Thank you Maria! definitely going back for my insurance needs.

Review №21

I've had an auto policy with the Alsop and Associate office of Allstate for decades and have always found every member of their team knowledgeable and helpful.Now that my home owner's policy has moved to the very same office, I have found the very same helpful, knowledgeable quality in my home insurance agent.

Review №22

Very professional, friendly and always prompt response to questions and call backs.

Review №23

Long time relationship with this agency. Always been friendly and helpful on the rare occasions I've had to call them over the years.

Review №24

Danielle and crew are/were very helpful in getting us both house insurance and car insurance. Highly recommended.

Review №25

This is the worst insurance agency I have had in my 45+ years driving. They don't care about their clients. All they wants is your money. Allstate charged me with an at fault accident that should have been a comprehensive claim. I hit a truck tire tread on the freeway because I couldn't swerve out of the way due to traffic all around me. When I got my renewal notice It went from $789.16 for 6 months to $1415.20 for 6 months. Mind you the claim to fix my bumper was a total of $650. When I talked to the insurance commissioner he said that it was up to their decision whether or not to call it at fault or comprehensive. Your in good hands with Allstate.They chose to make more money instead of helping their clients. The real kicker was went I went to the office to cancel my policy, they acted like they didn't care that all my insurances went up, costing me more than $1000 every 6 months. Sign this receipt and were done. Not even were sorry or thank you for business. Alsop insurance is not worth you business. They don't care about you only your money. I gave them 1 star but wish it could be 0

Review №26

Wanted to thank Danielle and everyone at the office for all their help. Great agency to do business with keep up the good work!

Review №27

We just purchased a home in Mt Baldy. Getting fire insurance in this area is very difficult, but Danielle was so incredibly helpful! She was very prompt in her responses and answered every question accurately and with confidence. When we discovered we also needed flood insurance at the last minute, she magically made that happen for us too so that we could close escrow. We are very happy with their service!

Review №28

Danielle and Sandra, and the rest of the crew here, are all wonderful. They've gone out of their way to make sure that my policy is right for me and to tackle any issues I've encountered.

Review №29

I have been a customer of this Allstate office since 1989. We presently have two cars and three homes insured with them. They have great customer service with knowledgeable and friendly associates. Whether in person at their office or over the phone the service has been the best!

Review №30

I am pleased with the superior service that Allstate has to offer, always with a smile and prompt to answer any questions not to mention the great rates. I would recommend them to everyone. Thank you Sylvia!

Review №31

Allstate has been a Stellar Insurance Company.

Review №32

If you want an agency that really cares about you look no further. Tina Rivas helped get me all taken care of with my motorcycles and cars. If you're looking for an agent you can depend on ask for Tina!

100 Photos
4.7 Rating
  • Address:9155 Archibald Ave ste h, Rancho Cucamonga, CA 91730, United States
  • Site:
  • Phone:+1 909-365-1828
  • Insurance agency
  • Auto insurance agency
  • Home insurance agency
  • Insurance company
  • Life insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8:30am–5:30pm
  • Thursday:8:30am–5:30pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:8:30am–5:30pm
Service options
  • Online appointments:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff get temperature checks:Yes
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