I always dreaded doing my taxes, but this year Jake made the process straightforward and I'm surprised at how easy it was (I've never said this about taxes before).I'm located in San Francisco, so I used their online portal to file my taxes. The online portal was pretty easy to fill out and I uploaded all of my documents. Since my case is slightly complicated, I emailed Jake with a few questions and he answered quickly and explained things in ways I could understand. Jake was very helpful and it made me feel that I was in good hands.The pricing is extremely reasonable and a great value. I knew what I had to pay upfront, unlike other online services that I've used, such as Turbotax and H&R Block (I hate how they advertise as "free" but you end up paying extra hidden fees to be able to itemize and such). I will never go back to using the "free" do-it-yourself online tax services.Overall, I highly recommend this company to anyone in need of tax services, anywhere!