Absolutely useless. Their ATM at Walgreens on Calle Loíza cancelled my transaction after failing to give me my money. So I visit the bank and told I need an “appointment” to file a claim but to take a seat. Over an hour later, I’m sitting surrounded by people (distanced) in masks without any indication of how much longer I’ll sit before being able to file a claim. I was told it will be 5 or 6 days before money is returned to my account. This is the worst example of customer service I’ve had in PuertoRico (not my first time here, as I opened an account thinking it would help with my residency application.)Also, because this bank doesn’t allow easy online transfers to banks back home, having an account here hasn’t been convenient to paying bills or friends on the mainland. It’s sad that BP is considered one of the better banks in PR.