When you receive a call from your tax representative about how they forgot to acquire your signature on a vital tax form after the actual tax filing session, you begin to question the overall display of professionalism at hand. The day after I filed my taxes, I had to revisit the same filing location a second time to produce a simple signature which came at a great inconvenience. Some consideration should be given, out of common courtesy, that paying customers have lives outside of the H & R tax office. When I revisited the office, the location was not open approximately 5 minutes to 9 a.m. My tax representative was actually chomping down on his breakfast in his car when I arrived. I walked up to the door only to discover that the location was closed.The tax representative rushed out of his car to open the location in order to produce the outstanding signature. Yes, he still had crumbs on his shirt and I had to wait inside of a dark office for a few minutes to do something that should have been addressed the day before. I got charged $244.00 for tax preparation services that did not fit the premium bill for what I was charged. The actual session took approximately an hour and I did not feel my tax representative observed the necessary due diligence to truly explain anything to me. It seems the unspoken word was ask if you have a question otherwise no answers will be provided. Now, here is the million dollar question; all things considered, is such an experience worth a $244.00 charge?Furthermore, little to nothing is done to explain the pricing of services before the actual session. In the interest of customer transparency, such disclosures should be made to avoid unexpected surprises. My experience at H & R Block taught me that customers pay to assume the un-assumed only to get charged a high premium for someone to do something you could be doing yourself while dealing with unprofessionalism.