The bank itself is ok but I love Tracy she is such a caring person !!

The worst bank ever. Since they changed from community one to Capital Bank and now First Tennessee bank I have had nothing but trouble with my accounts and the service sucks no call backs from the bank or there division manager when I have a problem.

After the 1st TN merger and the system change at the end of May2018, my son was charged $728 in overdraft charges on an card that from Dec 2015 to Mid May would have just not allowed the transaction. We have now closed all our accounts with Capital Bank and paid them the $728. It was terrible for my son who is a part time working while going to college. Ironically they made a mistake and we did the ethical action of taking back our cashier check to adjust out the $728 amount. How disappointing for a bank or any company to do this. Note that two of the overdrafts included a $0.17 and a $0.27 charge due to an internet program my son was using when he was unaware his account was over drawn.UPDATE: My son received a check for $728 to make this right. It was very stressful, but so thankful we received out money back.

Great people at the bank in Graham! Tracy is such a sweetheart and always there to help!

Awesome service with a smile!