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Security Bank of Kansas City
8520 Ward Pkwy, Kansas City, MO 64114, United States
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ca
Review №1

Poor customer service. It always amazes me how little these tellers want to do here! I give checks to deposit with the deposit amount on an envelope. They refuse to fill in the amount on a deposit slip and then and then ask for photo ID to look up my account. The checks all have company name on them and say deposit only. No need to make me jump through all these hoops ladies! I’ve been coming here for 8 years. Time for a new bank.Edit: bank manager called Day after I posted this review. He apologized for the poor service and said he would talk to his tellers about it. He even offered and sent me deposit slips at no charge to help speed the process for the next time. So while I gave an initial 2 star I have revised to 4 star. They worked to fix their poor service and I appreciate that! Thank you.

Na
Review №2

Worst experience ever. They ask for social security number even though I’m an international student. I felt the manager displaying passive aggressive behaviors and felt disrespected so I got out. She seemed a rude person who wants to get rid of customers with bunch of excuses.

Information
13 Photos
2 Comments
4 Rating
  • Address:8520 Ward Pkwy, Kansas City, MO 64114, United States
  • Site:https://www.securitybankkc.com/about/locations-and-atms
  • Phone:+1 913-281-3165
Categories
  • Bank
  • ATM
  • Mortgage lender
Working hours
  • Monday:10am–3pm
  • Tuesday:10am–3pm
  • Wednesday:10am–3pm
  • Thursday:10am–3pm
  • Friday:10am–3pm
  • Saturday:9am–12pm
  • Sunday:Closed
Service options
  • Drive-through:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Cash advance:Yes
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